“Communicating hope and trust in our time.”

- Pope Francis

Gov’t image improving, says CSC

Local Health Insurance Office receiving award from the Civil Service Commission for exemplary frontline services. (Medora NB Quirante / Este News)

BORONGAN CITY, June 6, 2017–An official of the Civil Service Commission in Eastern Samar believes government workers are starting to avert the negative perception of people when they think of the term “ginobyerno.”

Through the Anti-Red Tape Act (ARTA) and implementation of citizen’s charters, government agencies, according to CSC Provincial Director Michael dela Cruz, are striving to give excellent and prompt service to its customers.

PhilHealth’s Local Health Insurance Office in Borongan City was one among four government agencies in the region to be awarded the Citizen Satisfaction Center – Seal of Excellence Award for 2016.

CSC conferred the award to PhilHealth’s LHIO in recognition of its excellent frontline service delivery and for obtaining a “four star” excellent rating in the Anti-Red Tape Act (ARTA) Report Card Survey for which the agency received a wall-mounted plaque of recognition and a cash gift worth P25,000.

“This recognition is an affirmation that we are doing it the right way,” LHIO Head Josephine Mosquisa said.

In his message to PhilHealth employees, CSC provincial director Michael M. dela Cruz said the wall-mounted plaque should “serve as a challenge to always stand by this award.”

“As government workers, excellent service should not only be part of our duties, it should be embedded in our system,” dela Cruz said. (Medora NB Quirante / Este News)

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